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FREQUENTLY ASKED QUESTIONS (FAQ's)

SHIPPING & TRACKING

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

HOW IS SHIPPING CALCULATED?

HOW DO I CHECK THE STATUS OF MY ORDER?

WHERE IS MY TRACKING NUMBER?

WHY DO I HAVE MULTIPLE TRACKING NUMBERS?

I NEED EXPRESS SHIPPING

WHERE IS MY ORDER BEING SENT FROM?

MY PARCEL ARRIVED BUT I'M MISSING ONE OF MY ITEMS!

WILL THERE BE TAXES/DUTIES ON MY PRODUCT?

BACKORDERS?

WHICH COUNTRIES DO YOU SHIP TO?

ORDERS WITH INCORRECT ADDRESS INFORMATION

LOST, STOLEN OR UNDELIVERED PACKAGES

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

RETURNS/EXCHANGES

1 YEAR WARRANTY

WHAT IS YOUR REFUND POLICY?

HOW DO I RETURN MY ORDER?

DAMAGED OR INCORRECT PRODUCTS

SALE ITEMS

HOW DO I EXCHANGE MY ORDER?

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN AM I CHARGED FOR MY ORDER?

SALES TAX

WHAT CURRENCY ARE YOUR PRICES STATED IN?

IS THIS SITE SAFE AND SECURE?

ORDERS CHANGES/CANCELLATIONS

HOW DO I EDIT OR CHANGE MY ORDER?

HOW DO I CANCEL MY ORDER?

DISCOUNT CODES & PRICE ADJUSTMENTS

SALE ITEMS

CONTACT INFORMATION - FOR THE QUESTIONS NOT ANSWERED ABOVE

HOW DO I CONTACT BESTSELLRZ WITH THE QUESTIONS NOT ADDRESSED ABOVE?